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Discover your organisation’s Digital Services Maturity Score
Multiple choice questions | Less than 5 minutes | Free tailored report
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Your Digital Services Maturity score will help you prioritise your digital challenges and mobilise the rest of your organisation towards change. You will also receive a tailored report with everything you need to consider at this stage in your journey. Your results will show an overall organisational level and a score in our five critical elements. With each element considered at a strategic level, we believe organisations can fasttrack their people, sustainability and operational goals.
Complete the survey
There are 10 simple questions based on your experience of digital technology at work.
1
See the results immediately
You will see an overall score and five scores for each element of the digital ecosystem.
2
Explore your report
We will send you a free, tailored report to share with your wider team and leadership.
3
Leading Change at Work
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Less than 5 minutes
Multiple choice questions
Free tailored report
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Question 1
How successfully can people within your organisation communicate and collaborate across teams, workspaces and locations?
Digital Services Maturity Indicator
Question 1/10
I can’t answer this question, as it isn’t relevant to my area of business
Our digital communication technology often doesn't work as it should. We need to rethink all aspects of communication to support remote working.
Our technology enables teams to communicate, but there is room for improvement for both office-based and remote working employees.
We have refined our digital communication technology, but we need to rethink our office spaces to support hybrid collaboration.
We have good digital communication technology for remote employees. And we have advanced AV equipment and quiet areas within our office spaces to ease hybrid collaboration.
Next question
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Question 2
Can people within your organisation carry out business critical operations safely and securely from anywhere?
Question 2/10
We cannot carry out our critical operations from multiple locations safely and securely
Some of our critical operations can be carried out, but not sure how safely or securely
Some of our critical operations can be carried out remotely. We are planning on broadening this
All of our critical operations can be carried out remotely using secure technology
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A critical operation can be defined as a business output that, if interrupted, will cause financial loss, damage, or interruption to the delivery of goods or services essential to the organisation's continued operation or success
In 1 year, we rolled out our smart workplace platform to over 40 companies in 100 locations, managing more than 11,000 desks and 650 meeting rooms. We've helped many innovative Irish businesses support flexible hybrid working and facilitate greater collaboration with the technology
Did you know?
Question 3
Does your organisation use professional digital document management systems?
Question 3/10
Many of our processes are still manual-based and time intensive
We don’t have a digital document management system, but we electronically store some documents
We have a digital document management system, but we’re not using it to its full potential
We use digital document management systems. They help us improve efficiency, security and productivity
The use of a computer system and software to store, manage and track electronic documents and electronic images of paper-based information
Professional digital document systems - The use of a computer system and software to store, manage and track electronic documents and electronic images of paper-based information
Question 4
How does your organisation store paper-based documentation for records?
Question 4/10
All of our paper-based processes and records are currently held within our offices
We are planning to digitise some key processes
Some of our paper-based processes are carried out digitally, but some are stored physically
We outsource large, paper-based processes and records for digitisation or digitise in-house
The cost of manually processing an invoice is €11.50, with automation it costs just €4.50. We’ve supported Integral, a JLL company to reduce their overall late payments by 17% through automation
Question 5
To what degree does your organisation analyse data and use it?
Question 5/10
We only collect data on specific aspects of the business
We analyse data and improve our operations using our learnings
We analyse data and use it to inform some decision-making at a high level
We collect data and review it, but we feel we’re not using it to its fullest extent
Question 6
How would you describe the employee digital experience at your organisation?
Question 6/10
My organisation doesn’t really have a digital experience
Digital platforms and tools are in place, but I haven’t really explored how best to use them
Digital platforms and tools are easy to use but not entirely integrated into my working day
Digital platforms and tools are easy to use and help me do my job better
The cost of manually processing an invoice is £10, with automation it costs just £4. We’ve supported Integral, a JLL company to reduce their overall late payments by 17% through automation
Question 7
Choose the option that best describes your organisation’s IT infrastructure?
Question 7/10
Our applications don't always run smoothly. Processes get interrupted, hang, pause or drop-off frequently
Our applications run inconsistently, sometimes smoothly, but sometimes processes are held-up or interrupted
Our applications run smoothly, efficiently and quickly as long as I use one at a time
Even when I'm running multiple applications, they all run smoothly, efficiently and quickly
Choose the option that best describes your organisation’s IT infrastructure
Question 8
On our scale, choose where your organisation or team is on the journey to the cloud.
Question 8/10
We really haven't started using cloud services yet
Mostly on-premises, we've just started on our cloud services transition
We have a 50:50 mix of cloud and on-premises - Hybrid. Optimising is our next priority
We have a cloud-first strategy with documentation born in the cloud
The cloud refers to software and services that run on the Internet, instead of locally or 'on-premises'. On-premises refers to hardware and software applications hosted on-site.
By making a small change to the temperature of your server room you could save €1000’s over the next 5 years. We’ve applied this to our infrastructure and we could help you to do the same.
Question 9
Would you describe your cybersecurity posture as reactive or proactive?
Question 9/10
We have a budget and regularly renew the cybersecurity solutions that have protected us for the last 2-3 years
Our cybersecurity solutions are built to deal with breaches when they happen
We have protection from multiple solutions designed to protect us from multiple threats
We proactively assess risks, pre-empt breaches and mitigate threats using threat intelligence as part of a 24/7, 365 days per year service
This means the overall cybersecurity strength of an organisation. Reactive tend to be more traditional methods that focus on an attack as it happens. Proactive are actions taken before an attack occurs.
Question 10
Which option best describes the level of cybersecurity education in your organisation?
Question 10/10
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Some of our employees are unintentionally exposing the organisation to breaches because of a lack of awareness and access to training on the subject
Most of our employees consider protecting the organisation from cybercrime a high priority but someone else's responsibility
Most of our employees understand they have a role in preventing email phishing and ransomware attacks and are therefore diligent in their PC and email management
Our employees are frequently reminded of cybersecurity threats, and their responsibilities for PC, password and email management. We also regularly conduct internal testing for compliance
Hundreds of businesses and organisations are already protected in a unique way from ransomware attacks. This helps them to avoid an attack which averages costs of €150,000. We’ve partnered with Coventry City Council to protect them with this solution
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Thanks for completing the Digital Services Maturity Indicator
Your overall Digital Services Maturity Score Your five individual scores related to the critical elements of your workplace An outline of how you can improve your organisations digital maturity The opportunity to access further personalised consultancy with our Digital Experts
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Your Overall Score
Digital Workplace
Digital Experience
Business Process
Cloud & Infrastructre
Cybersecurity
We could use some more information to generate an accurate Digital Workplace Maturity Score. This will help you to understand where your digital workspace technology may be limiting your hybrid work practices and people. Need help? Speak to our digital experts
We could use some more information to generate an accurate Digital Experience Maturity Score. This will help you to understand how your people could benefit from enhanced data visibility and make better informed decisions. Need help? Speak to our digital experts
You have established business process management which ensures most of your critical processes are safeguarded and carried out efficiently with digital technology. But have you explored outsourcing some processes that have always been time-intensive? This could unlock increased security, efficiency and growth.
Your cloud & IT infrastructure approach is modern and defined by the experience you want to create for your people. But why stop there? You could save money, increase security by exploring the migration of legacy systems to the cloud.
Your cybersecutiy strategy is working hard to protect you against a range of different threats, and your people have a good level of awareness. Maybe it's time to put their knowledge to the test, and ensure cybersecurity is at the forefront of their mind.
Inconclusive
We could use some more information to generate an accurate Digital Services Maturity Score. Get in touch with one of our Digital Experts who can help or take the survey again.
Foundation Level
Worst case scenario? Your organisation might have inefficiencies, be vulnerable to cybercrime and growth might be slowing down. Best case scenario? You have a foundation to build on, the possibilities are endless. But without exploring digital transformation, you might be behind your competition.
Your digital workspace technology could be limiting your ability to adopt hybrid and remote working. Employees may be unable to complete key parts of their role securely from remote locations, this could be affecting productivity, efficiency and job satisfaction.
Your digital workspace technology makes it difficult for your people to adopt hybrid and remote working. Communications technology in the office and for remote workers could be improved to ease collaboration. Your people are able to carry out critical parts of their job from remote locations but perhaps, at the expense of security.
Your digital workspace technology enables a seamless experience between remote and office locations. Your people are able to work, collaborate, communicate and carry out critical processes with ease and fullfillment from anywhere.
Your digital workspace technology is allowing your people to adopt hybrid working, but the experience may be inconsistent when your teams attend the office. Creating better meeting experiences and collaboration zones could help you improve the complete hybrid experience.
Your digital experience isn't defined. To move forward, you could start thinking about how your physical workplace interacts with the digital world. And how your people could use digital technology and data in their roles.
You have a digital experience, but it isn't fully understood or utilised to help your people do their jobs better and your operations run more efficiently.
Your digital experience is well-thought out and improves your employees' experience. You use data and insight at all levels of your organisation, maybe it's time to explore how you make data intelligence visible to your people.
There is some awareness around digital technology and data but there isn't a holistic digital experience for your people. Now you've started your exploration into digital, why not look at how it can benefit different areas of your business.
Your business process management is advanced. Thanks to digital document management and automated processes you have clear visiblity and are able protect important data at every point of the workflow. If you're using cloud based document management, are you sure your cybersecurity is as robust as possible?
You've identified there is scope for digitisation within your business process management. It's time to explore which critical processes could be outsourced or digitised to give you more control, visibility, security and efficiency.
Your business processes are reliant on manual based and time intensive processes. While this might be working for now, your organisation could be vulnerable to data breaches. Additionally, there is margin for human error and inefficiency. Start by exporing what your people think about key processes.
We could use some more information to generate an accurate Business Process Maturity Score. This will help you to understand how reliant your business and people are on paper and time intensive manual processes. Need help? Speak to our digital experts
Your cloud & IT infrastructure approach is comprehensive and set up to cope with challenges your organisation might face in the future. But remember: The cloud isn't inherently secure - your cybersecurity stance should be continually evolving.
Your cloud & IT infrastructure approach is making work complex for your people. Focusing on a cloud-first approach, that prioritises end-user experience could be the right route to take.
Your cloud & IT infrastructure approach is affecting the experience of your employees. If you do rely on on-premises setup, it might be worth exploring cloud migration to unlock agility within your organisation.
We could use some more information to generate an accurate Cloud & Infrastructure Maturity Score. This will help you to understand how your technology infrastructure and approach is affecting the experience of your people. Need help? Speak to our digital experts
Your cybersecurity strategy is proactive. You have pre-emptive and reactive products that can help you shut down cyber breaches. Your people take responsibility for their time online and ensure they keep up to date with cybercrime knowledge. Have you ensured the smart technology in your offices is also protected?
There is scope for your organisation to develop a proactive cybersecurity strategy. All of your people need training on common cybercrime tactics and you could benefit pre-emptive products that scope out threats before they impact.
Your cybersecurity strategy could require urgent attention. There are areas of weakness in terms of awareness and training, these combined with a lack of investment in cybersecurity puts your organisation at high risk of a cyber breach.
We could use some more information to generate an accurate Cybersecurity Maturity Score. This will help you to understand if your cybersecurity strategy requires urgent attention and whether you have sufficient training and education in place to protect your organisation. Need help? Speak to our digital experts
Developing Level
Your organisation is aware of the opportunities digital technology and modern IT systems can bring, but you need the momentum to push on. Maybe it's stakeholder support you need, or support with change management. Either way, it's time to get to work if you want to create a better employee experience and operate more efficiently.
Defined Level
Your organisation has invested in some digital tools to help achieve better outcomes. Your IT infrastructure and cybersecurity strategies take into account modern threats and trends. To build a digital workplace you need to create a strategy that brings together disparate departments and experiences.
Strategic Level
Your organisation is using digital technology to optimise business operations and enable new working methods. Your approach to IT infrastructure and your cybersecurity posture is forward-thinking and robust. Your approach is keeping you secure and could help you grow in the future. Why stop innovating there?
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Your results demonstrate how you can improve organisational digital maturity and start leading change at work today. Below is an overview of your results. A personalised report will be in your inbox shortly.
How you scored
Our Digital Services Maturity Optimiser is a modular consultative programme that you can build to suit your needs. Our expert facilitators use a variety of methods to understand how your organisation works, how successfully your people engage with your digital services and identify areas for improvement. Stage 1 and Stage 2 provide the insights we need to produce our report, but with each additional stage, you can unlock greater intelligence to make better decisions. Stage 1: Digital Survey Stage 2: Focused Workshops Stage 3: Interviews Stage 4: Process Map
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